1.Processing usually takes 1-4 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.
2.Shipping Costs and Methods
SHIPPING TO USA
|Shipping Method||Cost||SHIPPING TIME|
(excludes processing time)
|Flat Rate Shipping|
FREE for orders over $20USD,
$2.99 for orders less than $20USD
|9-12 business days|
Calculated by package weight for orders over $20USD,
$4.99 for orders less than $20USD
|6-8 business days|
|Expedited Shipping||Calculated by package weight||3-5 business days|
SHIPPING TO OTHER COUNTRY AND DESTINATIONS
3. APO/FPO/DPO Shipping
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. We apologize that military address(APO, FPO, DPO) cannot be delivered. For the US territories, please provide an alternative address. We also don't deliver to below countries, Jersey, Guernsey and Isle of Man. If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section.
4. Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.
You tracking number and the express company website link will be given in about 3-5 working days by email after we received your payment. We will also e-mail you if any unsuccessful delivery.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.