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RETURN & EXCHANGE POLICY
RETURN & EXCHANGE CONDITIONS
1. You have 30 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.
2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.
3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America.
4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Modlily is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Modlily products.
7. Original shipping fee and insurance fee is non-refundable if return for refund.
8. Kindly noted $9.99USD for each return label if you use it. It should be deducted from the refund or paid when we process the exchange.
RETURN PROCESS
| 1Apply Return/Refund by Ticket | 2Get Return Label | |
| 4Return Package Received | 3Customer Return Items | |
| 5Refund Applied By Customer Service | 6Refund Completed |
OR
| 1Apply Return/Refund by Ticket | 2Application Approved | |
| 4Customer Return Items | 3Get Return Address and RMA Number | |
| 5Customer Send Return Info by Updating Ticket | 6Return Package Received | |
| 8Return Completed | 7Refund Applied by Customer Service |
1. Input your order number in the dialog to get return label or return address.
2. Print out return label and return back by USPS if you choose to download return label. Or pack the item(s) and return back via any local shipping company if you choose return address.
3. Track online by USPS( return by return label), you wil know when the parcel delivered to us. Keep the tracking number of return parcel(return without return label), and upload tracking info by return ticket, without this info, we can't apply any refund for return.
4. We will process return & exchange in 7 working days after delivery of parcel.
More Return & Exchange Policy, Please Check FAQ
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These are terms and conditions that apply in the event that you use the Afterpay Promo available for use in conjunction with Services provided by Afterpay US, Inc. (“Afterpay”).
- The Afterpay Promo consists of a $10 promotional credit applied to an eligible user's first Afterpay Purchase of $35 or more.
- The promotion will run from 9/22/22 at 8:00AM EST to 11/07/22 at 11:59PM EST. The promotion credit will expire concurrently.
- Afterpay Promo will be automatically applied to the Afterpay online purchases of eligible users.
- The promotional credit will be applied to the total original purchase value as displayed by the retailer (including tax, shipping costs) to reduce the value of your four payments equally.
- The promotional credit is a limited time offer available at participating merchants.
- This promotional credit is single use only and cannot be used in conjunction with any other Afterpay promotional offer.
- Afterpay reserves the right to modify or cancel the offer at any time. If you received the promotional code (directly or indirectly) from a third party, that third party also reserves the right to modify or cancel the offer at any time.
- Promotional credit will not be reflected in the merchant order confirmation, please refer to your Afterpay order confirmation.
- Promotional credit is available by invitation only, is non-transferable, is not redeemable for cash or credit, and may not be resold.
- Promotional credit cannot be applied to previously placed orders and cannot be applied to pre-order items or any cross border transactions.
- Where the credit is used for a subscription purchase, the credit will only apply to the initial Afterpay purchase of the subscription. The promo credit will not apply to any subsequent subscription payment or automatic renewal purchase with Afterpay.
- Each Afterpay Promo is limited to one per order, per customer and account regardless if product(s) related to an offer are returned and/or refunded.
- Each Afterpay Promo applies only to qualifying items.
- If any of the products related to an offer are returned, the maximum amount you will be refunded is the amount you paid for the product, subject to applicable refund policies.
- If you violate any of the Afterpay Promo terms, Afterpay Installment Agreement or Afterpay’s Terms of Service, the Afterpay Promo will be invalid.
- Offer valid in the U.S. only.
