Contact Us

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us! To avoid waiting, please check out our FAQ section where you’ll find answers to the most commonly asked questions and quick step-by-step guide.

To communicate effectively, be sure to choose the appropriate communication channel.

PRE SALES Service via follow method:

If you need any help or have any questions related to our products or service, you can contact us via our follow method.  Please note that our presales support team does not provide after sales services.

Live Chat Service time: US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except Friday, Weekends and Holidays

Message us    Service time: US EST 9:00 PM - 11:30PM, 1:00AM - 6:00 AM Monday to Thursday, except Friday, Weekends and Holidays

AFTER SALES Service via " Submit a Ticket "

Or you can log in to your Modlily account and find  " My Orders " . then click the Button beside the order. We will respond in  24 hours  except weekends and holidays.

E-mail, service@modlily.com

Address, Room2087, #15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, China (Not Return Address)

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